FAQs

What are the wall decals made of?

Our decals are not ordinary stickers, and they’re not plastic! They are made out of textile, and feel very pleasant to the touch. They have a matte finish. Feeling is believing, which is why we offer 10% off your first order!

What ink is used on the removable decals?

Our decals are printed with water-based, non-toxic child safe ink.

How can the decals be re-stickable and re-usable?

Our decals use unique new glue technology that ensures they can be applied, removed, and reused many times over. You can use them seasonally, change the mood of your room for a party, or change them as your kids grow up!

Will the decals leave sticky-icky stuff on the wall?

The decals use a high-quality glue that was invented to not leave any residue. Even in hot, sunny, and humid Singapore we’ve not had any issues with the glue deteriorating over time.

What surfaces can I stick the decals on?

Almost all surfaces! Including most walls, windows, mirrors, cabinets, wood, plastic, IKEA furniture, and virtually any other flat surfaces. Only heavily textured walls (like bricks) and walls coated with specialised non-stick teflon paint are not recommended. We suggest you test a small surface area if you have any doubts about your wall.

Are the decals removable?

Yes, they absolutely are!!! Our decals won’t set on your walls over time. They can be applied, removed, and reused for as long as they are taken care of!

Will the decals fall off?

The decal adhesive, although gentle on your surfaces, is strong enough to keep them up on your walls over time. You can even stick the decals on your ceiling!

How do I stick the decals on my surfaces?

Each decal is individually cut for a fuss free peel-and-stick process. We include a hard-copy with installation directions with each purchase. If you have any questions, please email us at hello@evercasa.co and we will be more than happy to help you.

How durable are the decals

You can scrunch the decals into a ball, or fold them over on each other (you know how kids can be) and they can still be unfolded, flattened, and stuck again. Designed to be indestructible... It’s like magic!

Do the decals lose stickiness if they get covered in dust and dirt?

Because the decals are not like ordinary stickers, you can wash them under water with mild soap and they will still stick like new. We’ve even had customers report that washing them in the washing machine is possible! Please read our "How to" to care for our decals and wallpaper, and the hardcopy instruction manual provided with each purchase. Your wall decals are reusable for as long as they remain in good condition and free of dirt. Wall decals that become unusable due to damage or dirt are unable to be replaced.

What if the colours are different from the photo?

EVERCASA is founded by design duo Debby Yu and Matthijs Rikken from STUDIO DAM. As designers, we care greatly about the quality, colors, and designs of our products. So much so, that we’ve spent weeks choosing the right colors for some of our products to make sure they look as intended. They are manufactured here in Singapore, and individually checked by us before shipping to ensure they look right. However, not all screens are created equal! Please allow for slight variance in colour to what may be displayed on some screens.

Will my wall get damaged?

Highly unlikely, but unfortunately sometimes this can happen depending on the condition of your surface. For example, when your wall paint is already flaking or old walls that are covered with multiple paint coats. Because there is no way for us to know the condition of your surfaces, we are not responsible for damage. Please be assured this rarely ever happens.

This all sounds too good to be true. Really?

Pinky-promise! We try to set the right example for our kids every day, so lying about the quality of our product is just not up our alley.

Before Ordering

How long will shipping take?

Please read about shipping details here.

How do I know if my order was successful?

You will receive an email confirmation as soon as your order is successfully placed. Please check your junk mail if the email is not in your inbox.

How are the decals packed?

To ensure the items reach you safely, they are bubble wrapped or are packed compactly in double-walled boxes. You can see our packaging here.

How can I stay up-to-date on new collections & promotions?

You can follow us on Instagram, or subscribe to our newsletter!

What happens if my item is faulty?

All items are individually packed and quality inspected before we send them out to you! On the odd chance that you think your item is faulty please contact us within 7 days of receiving the items. Items used for 7 days or longer are considered to be in good working order. You will be required to then return your items to us for further inspection before a decision on fault is made.

Can I change the address after ordering?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal

Will I be charged for duties and taxes?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.

What if my package gets lost?

We’ve shipped thousands of packages without problems, including all the way from Singapore to Sweden! The Singapore mail service is also considered one of the most reliable globally. Unfortunately this is no guarantee the mail service might lose a package. We are currently not replacing lost packages.

Who is responsible for damages?

We are not responsible for damages to your surface. Please note this rarely ever happens.