Usually, the main reasons for the decals falling off would be due to the wall being textured and/or walls with multiple coats of paint. We do warn against this in our listings and we are not responsible for this issue.  We will require a photo of the wall to determine what the issue is.  If we find that the wall surface it the issue for the above reasons, We will not replace the decals or refund the purchase price for this issue. 
Unfortunately, sometimes this can happen.  there is no way for us to know what type of surface the decals will be used on and cannot know the condition of your surface.  We are not responsible for damage. Please note this rarely ever happens.
If the incorrect address is entered, fret not! Email us at hello@evercasa.co to update us on the correct address within 1 day of your purchase. Any email sent after would not be granted for change of address.
The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs. Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.
We are currently not replacing lost packages.
Please read our return and exchange policies here
Please read our refund policies here.
We include a hard copy of installation directions with the decals. If you have any questions, please email us at hello@evercasa.co and we will be more than happy to help you.
Our fabric wallpaper & wall decals use unique new glue technology that leaves no sticky residue on 99% of surfaces and won’t set on your walls over time! You can use them on virtually any smooth, flat surface. They can be applied, removed and reused many times over. Please read our "How to" to care for our decals and wallpaper. And read the hardcopy instruction manual provided for you during your purchase.
Yes, they absolutely are!!! They can be applied, removed and reused for as long as they are taken care of! 
Our wall decals & wallpaper is not recommended for use on textured surfaces, paints containing teflon, paint without a base layer of quality primer or paint that is flaking or in need of repair.  We have found that wall decals are ok on most types of wash and wear paint. We suggest you test a sample pack on your wall for a two week period prior to use.

Please read shipping details here.
You will receive an email confirmation as soon as your order is successfully placed. Please check your junk mail if the email is not in your inbox.
All items are individually packed and quality inspected before leaving us. On the odd chance that you think your item is faulty please contact us within 7 days of receiving the items. Items used for 7 days or longer are considered to be in good working order. You will be required to then return your items to us for further inspection before a decision on fault is made. 
Your wall decals are reusable for as long as they remain in good condition and free of dirt. Wall decals that become unusable due to damage or dirt are unable to be replaced. Our wall decals are not recommended for use on textured surfaces, paints containing teflon, paint without a base layer of quality primer or paint that is flaking or in need of repair. We are unable to refund wall decals that have been applied to any of the above surfaces and 'don't work'. We recommend you order a sample wall decal pack prior to ordering any full sized pack.
Not all screens are created equal! Please allow for slight variance in background colour to what may be displayed on some screens.